Banks have had to hand back more than £2billion to wronged customers in just six months as complaints against financial institutions have reached a staggering rate of 515 an hour. The number of complaints against major banks, building societies, insurers and others rose to an all-time high of 2.256million in the second half of 2011. This represented an increase of some 24 per cent, however the size of the cash compensation rose much more quickly.
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